Abstract
Purpose - Enterprise social network (ESN) is part of the information reform by the enterprise using Web2.0. In terms of marketing targets of typical Web2.0 techniques, enterprise knowledge sharing in Web2.0 ear can be classified into different types (individual interaction type, group interaction type, social interaction type, real-time interaction type and delay interaction type). The purpose of this paper is to summarize the features and modes of different enterprise knowledge sharing and study enterprise knowledge sharing quantitatively in ESN perspective by selecting real-time interaction type as the case.Design/methodology/approach - Due to the area of research, the authors supplemented the SNA, combined with mathematical model method and additional in-depth interviews.Findings - The Web2.0 era provides the opportunity to quantify knowledge sharing. Besides, SNA can quantitatively and visually diagnose the enterprise knowledge sharing status and guide the enterprise knowledge sharing process. Research limitations/implications - Only a case study about real-time interaction type is given, other types are not empirically studied. Practical implications - SNA, combined with mathematical model method and additional in-depth interviews with team leaders or key managers in the organizations, can quantitatively, visually and comprehensively diagnose the enterprise knowledge sharing status.Originality/value - This paper systematically summarizes the features and modes of Web2.0 enterprise knowledge sharing and the multi-method research design represents a sound approach to target enterprise knowledge sharing.
Purpose - Enterprise social network (ESN) is part of the information reform by the enterprise using Web2.0. In terms of marketing targets of typical Web2.0 techniques, enterprise knowledge sharing in Web2.0 ear can be classified into different types (individual interaction type, group interaction type, social interaction type, real-time interaction type and delay interaction type). The purpose of this paper is to summarize the features and modes of different enterprise knowledge sharing and study enterprise knowledge sharing quantitatively in ESN perspective by selecting real-time interaction type as the case.Design/methodology/approach - Due to the area of research, the authors supplemented the SNA, combined with mathematical model method and additional in-depth interviews.Findings - The Web2.0 era provides the opportunity to quantify knowledge sharing. Besides, SNA can quantitatively and visually diagnose the enterprise knowledge sharing status and guide the enterprise knowledge sharing process. Research limitations/implications - Only a case study about real-time interaction type is given, other types are not empirically studied. Practical implications - SNA, combined with mathematical model method and additional in-depth interviews with team leaders or key managers in the organizations, can quantitatively, visually and comprehensively diagnose the enterprise knowledge sharing status.Originality/value - This paper systematically summarizes the features and modes of Web2.0 enterprise knowledge sharing and the multi-method research design represents a sound approach to target enterprise knowledge sharing.